YOUR LOCAL INDEPENDENT OPTICIANS
OUR STORY
When the original founders of Memory Opticians established the business in 1982, they wanted the freedom to create a unique patient experience that would deliver quality of care across the eye examination, vision correction and glasses selection. They aimed to provide quality service tailored to the individual needs of each patient, delivered in a beautiful environment. In short, they wanted the experience to be positive and memorable.
Over the last 37 years, Memory Opticians has been caring for people in Amesbury, Salisbury and surrounding areas. Our diverse client list includes three generations of several families, and numerous corporate clients. We test the eyes of army personnel, fast jet pilots and Apache helicopter pilots, all of whom need crystal-clear vision for their demanding careers.
The values the original owners instilled into the business all those years ago are still being followed, under the ownership of Managing Partner Katie Memory and Optometrists Martin Memory and Simon Small. We continue to combine expert optical knowledge with high standards of care, to ensure your vision and health is optimised. Now, as then, we provide a range of eyewear solutions that help you to see clearly while also making you look great and feel amazing – to See and Be Seen.
Over the years, Memory Opticians has won various awards. In 2019 we are proud to be finalists for two awards in the Excellence in Customer Service Category.
You know you’re in safe hands with Memory Opticians.
KATIE MEMORY
Director & Managing Partner
MARTIN MEMORY
Director & Optometrist
KATRINA RYCROFT
Dispensing Manager
MEET THE FRIENDLY TEAM
All of us at Memory Opticians share a passion for eyecare and eyewear. Whether you visit for an eye exam, contact lens check, frame styling consultation, to simply book an appointment or have your glasses serviced, every member of our team is 100% focused on you and delivering a positive, individualised and memorable experience.
GAIL THEAKER
PA & Accounts
CATHERINE CROMARTY
Customer Service Assistant
HAFSA BEGUM
Reception
THE MEMORY GUARANTEE
Your total satisfaction is our business
We want you to be delighted with the quality of service and products you receive from us. That’s why we’ve developed the MEMORY Guarantee which means you can be sure of getting the best quality product with lifelong great service at the best price. There are no catches and no exclusions, we simply want you to enjoy your experience with Memory Opticians with total peace of mind.
PRICE MATCH
If you find the same product cheaper at another retailer within 60 days of your purchase, we promise to match the price or refund the difference. We also offer the option to spread the cost with 0% interest. with our See now, pay later plan.
LIFETIME GLASSES SERVICE
All glasses need a little TLC from time to time and all our glasses come with unlimited after-sale service. Just pop into the practice anytime and we will check the fit and adjust your glasses; tighten or replace screws and fix any minor repairs.
MONEY BACK GUARANTEE
We are so sure you will be happy with your purchase that we offer a 60-Day Exchange or Money-Back Guarantee to ensure customer satisfaction of our products.
-
Terms & ConditionsPrice Match Price match applies to like for like products (same frame, prescription and lens specification) charged at full price and in stock at another high street store or superstore. It does not apply to discounted products or products from online retailers, auction websites or private sellers. Our price match promise is valid for 60 days from the date of purchase. To qualify a formal quote/receipt from the retailer is required. Money Back Guarantee Our guarantee is valuid for all products and services purchased at Memory Opticians. Your unwanted items must be in the same condition as they were purchased. If you opt for an exchange we can exchange for the same value and if you wish to upgrade you will just pay the difference between the two products. Lifetime Glasses Service This service includes checking the fit of your glasses and adjusting if needed, replacement and adjustment of nose pads, screw replacement and tightening all followed with a clean and polish of the frame and lenses. You can pop in anytime and as many times as you need for this TLC service.
AT MEMORY OPTICIANS, WE PROMISE TO...
Make you feel welcome from the moment you step through our door
To always deliver compassionate care
Carefully explain our recommendations clearly and in a way that you can understand
Offer you expertise and choice across our entire product range to enable you to make an informed decision based on your budget
Be responsive to your expressed and unexpressed needs
Own and resolve any problems you have
Make sure you see well, look great and feel amazing in your glasses
Provide a unique, memorable and personal experience
Keep you informed every step of the way
Deliver on our promises.
